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Customer Service

Shipping & Delivery
Shipping estimates are based on current UPS rates. These rates are calculated according to the total weight of the order and the destination of the order. All shipping estimates are subject to change depending on the physical characteristics of each order. Most orders will ship via UPS. Larger size orders may require shipment by motor freight. These will require someone to be present upon delivery, and may require the use of a fork lift depending on the nature of the shipment. Orders may also be split up into multiple packages for shipping purposes. All orders will be reviewed by a C.E. Clarke & Son, Inc. representative before processing and shipment to ensure the best possible shipment method and rate. Average lead time on orders is 3-5 business days. C.E. Clarke & Son, Inc. cannot ship to a postal box. A physical address must be provided..
Returns
Returned orders will be subject to a 20% restocking fee. All returns must be authorized by a C.E. Clarke & Son, Inc. representative. Contact us to obtain a RGA number for your return. All returned orders must have a RGA number provided by a C.E. Clarke & Son, Inc. representative. Shipment destinations for returned goods will be provided with the RGA number. Not all returns will go to C.E. Clarke & Son, Inc. Please contact C.E. Clarke & Son, Inc. for assistance at 1-800-325-2753.
Ordering
Over 1,500 caster models are available for online purchase through our website and well over 20,000 materials handling and storage products are available offline. Simply contact us with your individual needs, and we will guide you to the best product options specific to your application. We encourage our customers to contact us through email or by phone if they cannot find what they need on our website. Appearance and specifications of certain product may vary slightly from the images or info on this site. If this is a concern you have for your order, please contact us.
Payment and Pricing
Payment for online orders can be made with a major credit card or PayPal account. Special pricing and quotes are available for large quantities and custom items. Just contact us with your needs and we will provide a quotation to you.