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Customer Service

Shipping & Delivery
Shipping estimates are based on current UPS rates. These rates are calculated according to the total weight of the order and the destination of the order. All shipping estimates are subject to change depending on the physical characteristics of each order. Most orders will ship via UPS. Larger size orders may require shipment by motor freight. These will require someone to be present upon delivery, and may require the use of a fork lift depending on the nature of the shipment. Orders may also be split up into multiple packages for shipping purposes. All orders will be reviewed by a C.E. Clarke & Son, Inc. representative before processing and shipment to ensure the best possible shipment method and rate. Average lead time on orders is 3-5 business days. C.E. Clarke & Son, Inc. cannot ship to a postal box. A physical address must be provided..
Returns
Returned orders will be subject to a 20% restocking fee. All returns must be authorized by a C.E. Clarke & Son, Inc. representative. Contact us to obtain a RGA number for your return. All returned orders must have a RGA number provided by a C.E. Clarke & Son, Inc. representative. Shipment destinations for returned goods will be provided with the RGA number. Not all returns will go to C.E. Clarke & Son, Inc. Please contact C.E. Clarke & Son, Inc. for assistance at 1-800-325-2753.
Ordering
Over 1,500 caster models are available for online purchase through our website and well over 20,000 materials handling and storage products are available offline. Simply contact us with your individual needs, and we will guide you to the best product options specific to your application. We encourage our customers to contact us through email or by phone if they cannot find what they need on our website. Appearance and specifications of certain product may vary slightly from the images or info on this site. If this is a concern you have for your order, please contact us.
Payment and Pricing
Payment for online orders can be made with a major credit card or PayPal account. Special pricing and quotes are available for large quantities and custom items. Just contact us with your needs and we will provide a quotation to you.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To follow up with them after correspondence (email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By logging in to your account

If at any time you would like to unsubscribe from receiving future emails, you can email us at service@clarkecasters.com and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

C.E. Clarke & Son, Inc.
1700 Roseneath Rd
Richmond, VA 23230
USA
service@clarkecasters.com
8003252753

Last Edited on 2018-04-26